Our contact information
By standard mail:
Tenpenny Integrative Medical Center
7380 Engle Road
Middleburg Hts, OH 44130
By phone: 440-239-3438
Customer Service is available from 9am to 4pm EST, Mon-Frisupplements@tenpennyimc.com
Online ordering: If you have questions about a product, or would like to place an order over the phone, please contact Tenpenny Integrative Medical Center at 440-239-3438 to speak with a customer service representative. Office hours at Tenpenny Integrative Medical Center, our distribution center, are 9a-4pEST Monday through Friday ONLY. If you would like a return call, please speak your name, phone number and time zone CLEARLY in your message.
Shipping and handling charges: Standard s/h charges start at $5.00 and increase depending on weight. For bulk purchases, expedited or special shipping requests, please call 440-239-3438 for actual shipping charge. Orders are shipped nearly daily via USPS or UPS. Damaged or defective merchandise will be replaced at no charge. No refunds will be given on any opened DVDs, CDs or supplements. Ohio residents: sales tax of 8.5% will be added.
Vitamins and supplement money back guarantee: If for any reason you experience difficulty taking these supplements (i.e. upset stomach etc.), return the vitamins for a full refund within 21 days of purchase with your receipt. You may return UNOPENED supplements for a full refund within 45 days of purchase.
Ordering Direct: You may place an order directly online or by calling our office. All payments are processed through PayPal. You do not need a PayPal account to use your credit card to check out from the shopping cart.
Hours of operation: 440-239-3438 Monday through Friday, from 9a to 4pEST. We are closed on weekends and all national holidays.