Our contact information
By standard mail:
Tenpenny Integrative Medical Center
7380 Engle Road
Middleburg Hts, OH 44130
By phone: 440-239-3438
Customer Service is available from 9am to 4pm EST, Mon-Frisupplements@tenpennyimc.com
Online ordering: Dr.Tenpenny.com and Tenpenny Integrative Medical Center, we realize that shopping online can feel risky. When you make a purchase through the PRODUCTS page of our website, you will be immediately linked to one of our offices in Cleveland, Ohio. If you have questions, or would like to place an order over the phone instead of through the Internet, you can call 440-239-3438 9a-4pEST Monday through Friday to speak to an in-house, customer service representative. There are no orders taken by phone other than those hours and no one to speak to on the weekend.
Shipping and handling charges: Standard s/h charges start at $8.00 and increase depending on weight. For bulk purchases, expedited or special shipping requests, please call 440-239-3438 for actually shipping charge. Orders normally ship UPS a few times a week. Damaged or defective merchandise will be replaced at no charge. No refunds will be given on any opened DVDs, CDs or supplements. Ohio residents please add 6% sales tax.
Our Crusadian Vitamins have a money back guarantee: If for any reason you experience difficulty taking these supplements (i.e. upset stomach etc.), you can return these vitamins for a full refund within 21 days of purchase with your receipt.
Ordering Direct: You may place an order directly with us if you do not feel comfortable with online ordering or if you prefer to pay with a method other than a credit card or paypal. Please call 440-239-1878 Monday through Friday, from 9a to 3pEST. Please feel free to leave a message and convenient call back time to be returned on the next business day. We are closed on all weekends and all national holidays.